What is Med Sales Hub?what-is-med-sales-hubMed Sales Hub takes rep scheduling off your plate: practices create meetings and our scheduling algorithm matches each one to a rep.Getting started1
Setting up your practice profilesetting-up-your-practice-profileHow to set up your practice profile so the reps matched to your meetings know what to expect at your office.For practices1
Setting up your rep profilesetting-up-your-rep-profileWhat to add to your rep profile so practices know who you are, and why a complete profile matters.For reps1
Updating your account informationupdating-your-account-informationWhere to find your account details and how to change your name or email.Account & settings1
How Med Sales Hub protects your datahow-med-sales-hub-protects-your-dataAn overview of the security practices Med Sales Hub uses to protect your account and data.Privacy & safety1
I didn't receive my verification codei-didnt-receive-my-verification-codeWhat to do if your 6-digit email verification code doesn't arrive.Troubleshooting1
What's new in Med Sales Hubwhats-new-in-med-sales-hubA running log of recent updates, new features and improvements to Med Sales Hub.Updates & feedback1
How does Med Sales Hub work?how-does-med-sales-hub-workA step-by-step look at how practices create meetings and Med Sales Hub matches each one to a rep, from sign-up to the meeting itself.Getting started2
Adding doctors at your officeadding-doctors-at-your-officeHow to add your doctors' names to your practice profile so reps know who they'll be meeting with.For practices2
Managing your specialties and productsmanaging-your-specialties-and-productsHow to add, edit or remove the specialties and products on your rep profile.For reps2
Changing your passwordchanging-your-passwordHow to change or reset your Med Sales Hub password, and the password requirements.Account & settings2
Is Med Sales Hub HIPAA compliant?is-med-sales-hub-hipaa-compliantWhether HIPAA applies to Med Sales Hub and what data we collect.Privacy & safety2
I can't log in to my accounti-cant-log-in-to-my-accountCommon reasons you can't log in to Med Sales Hub and how to fix them.Troubleshooting2
Requesting a featurerequesting-a-featureHow to suggest new features or improvements you'd like to see in Med Sales Hub.Updates & feedback2
Creating your accountcreating-your-accountHow to sign up for Med Sales Hub as a medical practice or an industry rep, plus password requirements and sign-up troubleshooting.Getting started3
Setting your office policies and food preferencessetting-your-office-policies-and-food-preferencesHow to set office policies and food preferences so reps know what to expect when they visit your practice.For practices3
Managing your territorymanaging-your-territoryHow to set the US states you cover and remove practices you don't call on.For reps3
Connecting Outlook Calendarconnecting-outlook-calendarHow reps and practices connect Outlook Calendar so accepted meetings appear alongside other appointments.Account & settings3
Who can see your profile informationwho-can-see-your-profile-informationWho can see your profile, posts and messages on Med Sales Hub.Privacy & safety3
My invitations aren't showing upmy-invitations-arent-showing-upWhy you might not be receiving meeting invitations as a rep, and what to check.Troubleshooting3
Verifying your emailverifying-your-emailHow to verify your email after sign-up and what to do if your 6-digit verification code doesn't arrive.Getting started4
Creating a meetingcreating-a-meetingHow to create a meeting from your Calendar so Med Sales Hub can match it to a rep and send the invitation for you.For practices4
Managing your rep networkmanaging-your-rep-networkWhat's in your Network and how to remove practices you don't call on.For reps4
Deleting your accountdeleting-your-accountHow reps delete their Med Sales Hub account and how practices request deletion.Account & settings4
Reporting inappropriate behaviorreporting-inappropriate-behaviorHow to report or block someone on Med Sales Hub.Privacy & safety4
A meeting is missing from my calendara-meeting-is-missing-from-my-calendarWhat to check if a meeting you expected is missing from your calendar.Troubleshooting4
Completing your profilecompleting-your-profileWhat to add to your rep profile and why a complete profile improves your scheduling rankings, plus where practices set up their profile.Getting started5
Understanding your rep networkunderstanding-your-rep-networkWhat your rep network is, how it's built automatically, and how it relates to the reps matched to your meetings.For practices5
How matching works for repshow-matching-works-for-repsHow meetings reach you, what your scheduling rank means, and what you can do to improve your scheduling rankings.For reps5
Our terms of service and privacy policyour-terms-of-service-and-privacy-policyWhere to find the Med Sales Hub terms of service and privacy policy.Privacy & safety5
The app looks broken or won't loadthe-app-looks-broken-or-wont-loadWhat to do if Med Sales Hub doesn't load correctly on the website or in the mobile app.Troubleshooting5
Navigating your dashboardnavigating-your-dashboardAn overview of the Med Sales Hub navigation for reps and practices and what each page is for.Getting started6
Reviewing and confirming meeting matchesreviewing-and-confirming-meeting-matchesHow to see which rep is matched to each meeting and what happens automatically if a rep declines or doesn't respond.For practices6
Receiving and responding to meeting invitationsreceiving-and-responding-to-meeting-invitationsHow meeting invitations arrive, how long you have to respond, and what happens if you decline or don't respond.For reps6
Contacting supportcontacting-supportHow to get help from the Med Sales Hub support team by email.Troubleshooting6
Choosing a different rep for a meeting (Override rep)choosing-a-different-rep-for-a-meeting-override-repHow to use Override rep to replace the rep matched to your meeting with a different rep from your network.For practices7
Managing your calendarmanaging-your-calendarHow to view your meetings, switch calendar views, see meeting details and connect Outlook.For reps7
Canceling a meetingcanceling-a-meetingHow to cancel a meeting on your Calendar, the 24-hour cutoff, and what happens after you cancel.For practices8
Logging what food you brought to a meetinglogging-what-food-you-brought-to-a-meetingHow to see a practice's food request and log the food you ordered for a meeting.For reps8
Messaging repsmessaging-repsHow to send direct messages and broadcast messages to reps in your network, and how to block someone.For practices9
What to do if a practice cancels a meetingwhat-to-do-if-a-practice-cancels-a-meetingWhat happens when a practice cancels a meeting you had accepted.For reps9
Viewing your meeting historyviewing-your-meeting-historyHow to view your past and upcoming meetings, matched reps and lunch order details on your Calendar.For practices10
Viewing your meeting historyviewing-your-meeting-history-for-repsHow to look at past meetings and see your activity.For reps10
Transitioning from RxVantage or a paper calendartransitioning-from-rxvantage-or-a-paper-calendarHow to move your practice to Med Sales Hub from another rep scheduling system or a paper calendar.For practices11
Messaging practicesmessaging-practicesWho you can message on Med Sales Hub and how to message practices in your network.For reps11
What to do if a rep doesn't show upwhat-to-do-if-a-rep-doesn-t-show-upSteps to take when a rep doesn't show up to a confirmed meeting at your practice.For practices12
Your Feedyour-feedWhat's on the Feed tab, how to post, and what you can do with posts.For reps12
Blocking a practice or another repblocking-a-practice-or-another-repHow to block a practice or rep, and what blocking does.For reps13
About your notificationsabout-your-notificationsHow Med Sales Hub notifies you in the app, by email and by push notification on your phone.For reps14
The Med Sales Hub mobile appthe-med-sales-hub-mobile-appWhat reps can do in the Med Sales Hub app and what still needs the website.For reps15
The Affiliate Programthe-affiliate-programRefer practices you call on and earn free Top Targets.For reps16
